Category: Resources

Identify the Problem, Part 5: Rely on Technology for Short-term Gain Instead of Long-Term Skill, Newspapers and Music

I listened recently to the episode “The Future of Reporting with Mandy Matney,” from the The Emily Show. That is a podcast by Emily D. Baker. For this episode, she interviewed Mandy Matney of the True Sunlight podcast, formerly known as the Murdaugh Murders podcast.

After that long prelude, the parts I’m going to write about are fairly short:

  • Matney said she used to work as a reporter for a newspaper that was owned by a larger newspaper conglomerate. She said the big newspapers focus more on “trending” topics than complex and important issues which will take a lot of resources to follow and research. Among other things, at one point she was assigned to write three to five articles a day about issues trending on Twitter or Reddit. News stories don’t get national attention unless they start trending, and then almost all of the national papers repeat the same information with different headlines.
  • Baker replied that she is seeing something similar while covering stories about the music industry. Instead of investing in a band for a few albums to see if the band can gain a following and take off, the music industry will now invest in a band or performer for one song. And if that one song doesn’t take off on TikTok, then they move on.

In doing this, both industries are killing the things that originally created them. Technology makes this easier. It might provide a more convincing rationale in the short term. But that is still what is happening.

A Nice Radio Programming Program

I recently purchased some handheld radios. Now it is time to program them. The vendor recommends RT Systems, Inc. for the programming software.

So far, the company, website, and program are impressive. There’s a huge list of radio brands their products will program. Their website has how-to videos and nice knowledge base section.

Although I’ll use the software to program the radios now, I’ll still take the time to familiarize myself with how to program them in the field. While listening to an ARRL On the Air podcast, they mentioned the importance of knowing this. Getting it programmed just right, at home, is great. But sometimes I’ll want to change that when I’m not at home. It’s better to know how to do that before I need it.

Identify the Problem, Part 3. Eagle PCB is no more.

Impulse Buys: Can a Company Make This Mistake?

Is it possible for entire companies to make impulse buys? To buy something, like an entire other company, because “it looks cool” and “it’s a good price!” while having no idea what they actually plan to do with it? I think it is possible. I think it does happen.

But when I buy something which “looks cool” and “it’s a good price!” while having no actual idea what I plan to do with it, that’s just me. That piece of gear can sit on my shelf for years with no harm or inconvenience to anyone else. I can eventually decide to throw it away. And there will be no harm to or inconvenience to anyone else.

When a company is bought, left to molder for years, and is eventually thrown away, there’s a whole user base which is affected.

Customer Relations: Did Something Change?

It used to be a trope about customer relations and marketing that it was far easier to retain happy customers than to get new ones. And that an angry customer will tell far more people about their complaints than a satisfied customer will tell about their happinesses. What happened to these tropes? Have they been repudiated? Have they been disproven? I don’t know.

I do know customers of a company get very angry when that company is killed off by a parent organization for no good reason. And those customers generally do not see “we wanted to launch our own homegrown version” as a good reason to kill of an existing company and product which worked just fine.

So, what question was the parent company trying to answer when it originally bought the company it later killed? I don’t know, but I’m not sure the people who advocated and approved the acquisitions know either.

Maybe Caution Will Return

Way down on my list of books to read is Tepper’s The Myth of Capitalism (I might have the title wrong, I’m not going to check it right now). It’s about how many industries have become monopolies, monopsonies, or oligopolies. Meaning, how many industries have become dominate by six or four or fewer large companies who own the majority of other companies in the industry. I’ve listened to a few podcasts about the book, and one question was “what causes this?” The answer was “we’re not sure, but it seems to happen more when interest rates are low for a long time.”

And interest rates were low, for almost 15 years. They are now rising. Will we see more entrants and startups in industries dominated by a few players? I certainly hope so. Maybe the trend of buying up companies on impulse, to kill them a few years later, will cease. I certainly hope that happens too.

What generated this whole rant was the article “They Used to Be a Big Shot, Now Eagle PCB Is No More” by Jenny List, dated June 9 2023, in Hackaday. The article is informative (as List’s articles always are; I enjoy reading her work). The comments are worth reading too.

Viewing Formatting Marks, MS Word and LibreOffice Writer

This is a quick tip I’d wish I’d known earlier.

If I want to view the paragraph breaks, spaces, hard spaces, and so on in a word processor document, “Formatting Marks” is the setting.

In Microsoft Word, it’s Ctrl + *, or Ctrl + Shift + 8. In LibreOffice Writer it’s Ctrl + F10.

Years ago, I used to use Scrivener. I have no idea what key combination that program uses Formatting Marks.

Cattle or Pets? Hardware Maybe, Social Media Probably.

I sometimes see references to the question of “Cattle or Pets” when it comes to computer hardware. I first saw this in discussions about how server farms were administrated.

Hardware

“Pets” was the older practice: each server had its own purpose, some were unique, administrators often gave the servers names. They were cared for like pets, meaning they were treated with care and allowed to die of old age. So, there might be several different types and vintages of servers in the same location.

“Cattle” was the new hot idea. Cows don’t get named, their own personal quirks aren’t catered to. Cows don’t get babied, especially when a cow has clearly gone lame or outlived its purpose. It gets sold or put down and a new cow is brought in.* There’s a schedule and it’s better to clean out everything old and replace with new, on a schedule.

The Cattle mentality depends on a lot of assumptions. One of those assumptions is that whatever is brought in on the schedule will be at least as capable and reliable as the thing it replaces. Another assumption is computer hardware will be relatively cheap compared to the labor to administer that hardware. If labor is cheap than hardware, then it makes sense to keep whatever is still working and train people on how to work with different systems of different types.

I am not certain the “Cattle” viewpoint is as effiicient as it was portrayed. At least, it’s not as efficient when it comes to hardware and software that a business or household might depend on. “If it’s not broke, don’t fix it” is a rule most large software companies no longer follow, and some hardware manufacturers ignore it too.

Social Media

I think social media is in a mirror position. The social media companies want their users to see them as “Pets”: very individual, irreplaceable, dearly loved Pets.

Yet, the arc of most social media platforms seems to be the same. There’s an initial growth phase where the social media company is trying to find something which differentiates it. Growing users is more important than how the users are grown. There’s an intermediate phase, where the social media company starts trying to make some money off of their platform. If they don’t charge users a subscription fee, then it becomes trickier. Usually ads and the information harvesting for targeted ads are somewhere in the mix.

It’s also during this intermediate phase, if the social media company gets there, that “regular” users start showing up. After that there’s a long slow managed decline. Enough “regular” users are showing up that some of the quirkier things get a lot more scrutiny. Maybe the quirkier things get some legal and regulatory scrutiny too. Meanwhile, advertisers are paying more, but also expecting more responsiveness to their complaints. And the social media company will start copying rivals’ ideas.

At which point, a new social media company or two will show up with their own quirky thing which differentiates them. The die hard fans of the old social media company aren’t as loyal. Why be loyal when the old platform is no longer what it once was? The newer members of the old social media company are there because it’s useful. They will leave when it’s not; the large established social media companies all have similar features.

Conclusion: It’s All Backwards

So, social media companies are the “Cattle,” even though they are trying desperately not to be. And the hardware and programs which work and work well are the “Pets,” even though hardware and software companies desperately want them to be seen as Cattle which get replaced regularly and provide a revenue stream regularly.

The world runs on irony.

*Never mind that in the age-old tradition of the world running on irony, most of the people applying “Cattle” to various server management practices had never been on commercial ranches themselves. There are ways in which cattle are all treated the same, but there are also ways in which cattle have their own definite personalities. I’ve yet to meet a person who works with cows professionally who doesn’t acknowledge this, but I don’t think the computer programmers thought to ask.

Time For Me To Get To Work

I write in this blog about different aspects of technology and different ways of looking at how to use technology. I post links to other sites, about technology, which interest me.

Honestly, I could have done that in a diary and skipped the whole process of setting up a website. Using pencil and paper to record thoughts is pretty old technology. It’s definitely stood the test of time.

I started a blog, which has multiple steps, to learn more about how to set up websites in the current year. I’ve decided it’s time to remember that and get back to work.

There’s lots of sources, I think it’s more important to pick one and get started. So I’m going to try Khan Academy. I took a look at their basic courses on websites the other day. It’s under the heading “Computer Programming,” which I didn’t expect. They advocate learning JS before learning HTML and CSS. I didn’t expect that. I’ll start there, and see how it goes.

Cutting Edge Technology, Back In The Day: Slide Rules

I’ve been busy enough the last couple of weeks I’m off my writing schedule. I try to put up one post a week with an interesting technology link.

Today, I’m writing about technology which was revolutionary and cutting edge, but is now seen as obsolete. And that is slide rules.

Slide rules are based on logarithmic scales. They turn multiplication and division into addition and subtraction.

That was the simplest slide rule scales, there were other scales on slide rules too, for different mathematical functions.

The Oughtred Society is a group devoted to slide rules. If you’re interested in slide rules, that site is a good place to start.

(Nope, I still haven’t looked up correct citation rules for online links in an online post.)

Perspective: The Last 20% Which Is 50% of the Entire Project, Part I

How Most Projects Start and Progress

Almost every project has a final portion which feels — not planned out or calculated, but rough ballpark estimate — like “about” 20% of the project. It’s the small details at the end.

A big idea was conceived, prototypes were tried, a plan was made. The plan was followed, somewhat. There were mistakes and do-overs. Unexpected obstacles came up and were dealt with. The end is in sight! Most of what remains is small fiddly stuff.

That Last Fiddly 20%

That small fiddly stuff, in most projects, solo and group, hobby and professional, “feels” like “about” 20% of the project. That’s the same impression and discussion I hear from almost everyone else I’ve talked to about this phenomena. It’s not even a quarter of the project, not even 25%. It’s probably only 20%.

And that 20% — the quilting and binding on a quilt, the editing and spell checking and format checking and fact checking on a document, the sanding and finishing and possibly staining on woodwork, the documentation and environmental testing and agency approvals on an electronic device, and a million other examples — will actually take about 50% of the time and energy of the entire project.

That last detailed portion will take about 50% because it is so detailed. Some parts can be automated, a bit. I can use spellcheck on a document, but I shouldn’t rely on it, I’ll still need to check again. There are powered sanders for wood, but I see most woodworkers use touch or sight for one last check. I know of no ways to automate weaving in yarn ends at the end of a crochet project.

I almost wrote about changing formatting in a document, but that would take a whole post in itself because Microsoft Word is so ubiquitous and so unhelpful. It’s unhelpful when I’ve tried to change document-wide formatting after a document is done. It’s unhelpful when I’m trying to tell it whether a list should be treated as a formal ordered or unordered list. Fighting with overly helpful word processors often takes an amazing amount of time.

Avoiding This (Maybe)

It’s better to budget the time for the end of the project, at the start. Saying “oh, it’s probably about 20% of the project” and then finding out it’s 50% is stressful for everyone involved.

Why Is This “Part I?”

Avoiding this is difficult enough when the project has a definite end in sight.

But when it’s a blog, like this, which is ongoing? Does the tendency to mentally assign 20% to details still occur? Even for someone like me, who tends to be more focused and tolerant of the fiddly details for most? I’m finding that yes, it does. I’ll write about that more in Part II.

Done for You: Stitch Kitty from Wild Ginger Software

This is an interesting concept, and I hope they do well.

There are several small independent companies making and selling sewing patterns. But a sewing pattern takes more than just templates to use when cutting fabric. There are sewing instructions, sewing diagrams or photos, lists of recommended fabrics, recommended notions, instructions on assembly order, instructions on seam allowances and whether seam allowances are included on the pattern pieces, needle and thread recommendations, stitch setting recommendations, and more.

Stitch Kitty is a (new? relatively new?) program from Wild Ginger software, which helps with all of that. It’s called a “professional guide sheet generator.” I have not heard this term before, not in sewing, and not in any other craft where patterns are sold.

I haven’t bought Stitch Kitty myself and I haven’t tried it. I’ve used sewing patterns in the past, but I’ve never tried to create one myself. I think their sample sheets look nice. I read through the software description. It sounds like Wind Ginger worked very hard to think of every variation a customer creating a sewing pattern might want, but I don’t have enough experience to judge.

I’m back where I started: this is a really interesting concept. I hope they do well.

Slow Is Smooth, Smooth Is Fast

Computers and Software

I’ve had computers where I could hit six key combinations in quick succession. And then I could watch it all be executed smoothly — and correctly! — over the next twenty seconds.

I’ve also had computers where I had to watch the monitor after every single key press. I wouldn’t like the results if I got too far ahead of what the computer was doing,

Hardware devices with lots of buttons tend to fall into the second category: get too far ahead and it will take me longer than if I’d gone the device’s speed to start with. Most remotely hosted services seems to fall into this second category too. And most smart phones are in this second category.

Business Practices

Then there are other mental processes where rushing makes things slower in the end. The classic phrase “I’m writing you a long letter because I didn’t have time to write a short one” is an example of this. There are legions of corporate memos sent in haste, legal documents filed in haste, emails addressed and sent in haste, where time-consuming mistakes were made which probably could have been avoided if there had been less haste.

Hand Crafts

My last set of examples today is hands-on processes like sewing, welding, woodworking, and dozens of other hand crafts. “Measure twice, cut once” is a common statement in almost all of them for the same reasons I wrote about above. Measuring twice takes much less time than buying more fabric or wood or metal or whatever else I was using.

Why Am I Writing This?

Mostly, I write this blog for myself, but I write about the problems I see people have with technology. I write about the recurring themes I hear in what people say and in what they ask me for help with. I write this blog for everyone who says “I just want it to work.” Part of making it work, and this goes for all types of its, is knowing the speed of the technology and respecting that. Fixing something broken is almost always slower than slowing down enough to not mess up in the first place.