Mindset Monday: Know what you want to achieve before you start asking for assistance.

I often talk to people who say “Hey, you’re good at computers, how do I . . .”

Over decades of experience, I’ve learned to ask why they want to do whatever-it-is they are asking about.

Frequently the answer to “Why?” will reveal a belief that computers and digital technology are magic. They must be magic, because the questioner has no idea how it works, but the technology can do all these amazing things. Someone who can work with one part of the magic must be able to use any of the magic, right? The answer is “No.”

Usually the assumption isn’t exposed and challenged until it’s too late. A friend, co-worker, or relative was begged, cajoled, or drafted into helping with one technological project because they’re comfortable with a different type of technology. No set goal was specified. The person asking didn’t know what was reasonable to ask. The person trying to help wasn’t sure what was possible or how much effort and pain any of this would require, especially if it was a type of technology they weren’t familiar with. It ended with everyone being vaguely frustrated.

This is why ComputerGear has a t-shirt for sale which says “I’m a {Programmer}. I write <code>. I don’t fix computers.” and used to have a t-shirt which said “No, I won’t fix your computer.”

(Yes, I still need to look up what is the correct citation format for citing websites.)