Technician Tuesday: Checking manufacturer’s support sites.

Entering an online business’s website is similar to walking into a brick-and-mortar store. The newest, highest margin, and hopefully most interesting stuff is where you first walk in.

And like a brick-and-mortar store, sometimes there are some unexpected treasures to be found on the back shelves. The “support” section of a manufacturer’s website is often a good place to look.

Today, I found a more extensive user manual on a camera manufacturer’s support site. And on an embroidery machine manufacturer’s support site, I found a guide for digitally cleaning a machine when it’s time to lend the machine or sell it to someone else.